Terms and Conditions

INTRODUCTION

1.1 The terms below govern your use of this website (the “Website”) and by accessing this Website you agree to be bound by them. If you do not accept these terms, please leave the Website.

1.2 This Website is provided to you by Nissan Motor (GB) Limited, a company registered in England and Wales under registration number 02514418 (“Nissan”, “us”, “we” or “our”). Our registered office is at The Rivers Office Park, Denham Way, Maple Cross, Rickmansworth, WD3 9YS.

1.3 We may change these terms at any time without notice by updating the terms shown on this Website. It is your responsibility to review the Website terms each time you enter the Website to ensure you are aware of our latest terms and conditions. Your use of this Website after a change has been made signifies your acceptance of the revised terms.

USING OUR WEBSITE

2.1 You, as the user of our Website (“you” “your” and “yourself”), can use our Website for your own personal non-commercial use.

2.2 Access to our Website is permitted on a temporary basis and we reserve the right to withdraw or amend the service without notice. You are responsible for making all arrangements necessary to access this Website. You are also responsible for ensuring that all persons accessing our Website through your internet connection are aware of these terms.

2.3 You are not permitted to use, or cause others to use, any automated system or software to extract content or data from our Website except in cases where you or any applicable third party has entered into a written agreement with us that expressly permits such activity.

RISK AND LIABILITY

3.1 We are only liable to you in connection with your use of our Website for losses which you suffer as a direct result of our breach of these terms. We shall not be liable for any indirect, special, incidental or consequential damage or loss or for any business losses that you may incur, including but not limited to lost data, lost profits or business interruption.

3.2 We do not exclude our liability (if any) to you for:

(a) Personal injury or death resulting from our negligence;

(b) Fraud or fraudulent misrepresentation; or

(c) Any matter for which it would be illegal for us to exclude or to attempt to exclude our liability.

3.3 You acknowledge that we cannot guarantee that our Website will:

(a) stay the same as we might change or remove it or make access to it subject to registration or charges;

(b) be compatible with all or any hardware or software which you may use;

(c) be available all the time or at any specific time;

(d) be accurate and up to date; or

(e) be error-free or free of viruses, electronic bugs, Trojan horses or other harmful components and you must take your own precautions accordingly.

3.4 You also acknowledge that:

(a) we cannot guarantee the speed or security of the Website; and

(b) we will not be responsible for any damage or loss you may suffer directly or indirectly as a result of any virus attack that can be traced to our Website to the fullest extent permissible by law.

PRODUCTS AND PRICES

4.1 Nissan is striving constantly to improve its products. Accordingly all information on this site is subject to change and is for general information purposes only.

4.2 Please contact your local Authorised Nissan Dealer, or if you are a fleet customer your area fleet manager or fleet customer contact centre for the most up to date information, further advice or guidance before taking any action based on the information contained on or generated by our Website.

4.3 We are not responsible for any loss or damage arising from your reliance on any information available on our Website to the fullest extent permissible by law.

4.4 Because of the nature of technology, the colours shown on the site may not match the actual colours. Prices for all cars are inclusive of VAT. Prices for commercial vehicles are exclusive of VAT. Prices on the fleet website are clarified by specific disclaimers.

REGISTRATION

5.1 You may need to register with our Website in order to use certain parts or functions of our Website, including access to YOU + NISSAN. Your access to such parts of our Website is permitted on the basis that:

(a) Only you use your username and password; and

(b) You provide correct, current and complete information about yourself and, if applicable, your vehicle, when registering;

5.2 If you breach any of these terms, or any of the other terms and policies referred to in these terms, your account and ability to access and use your account may be terminated by us immediately by giving written notice to you using the contact details you gave to us on registration.

5.3 You are entitled to terminate your account with us at any time by notifying us through the appropriate account management screens.

5.4 We may withdraw your access to the Website and/or your account at any time and for any reason and we will not be liable for any resulting loss of damage to the fullest extent permissible by law.

USING THE CONFIGURE APPLICATION

6.1 You may use the configure application (“Configure Application”) on our Website to provide an indication of the various specifications and finishes that are available for Nissan vehicle models.

6.2 You should not rely on the specifications or designs produced by the Configure Application as this is intended to provide general information only. We cannot guarantee that particular specifications or designs will be available to purchase or that they can be purchased at the price indicated on the Website. Please contact your preferred Nissan dealer for further advice or specific information as to availability and pricing.

REQUESTING A TEST DRIVE

7.1 You may use our Website to contact a Nissan dealer to arrange to test drive a particular model of Nissan vehicle(s).

7.2 We cannot guarantee that every model of interest to you will be available to test drive at your preferred dealership. For specific information about availability please contact your preferred dealership directly.

7.3 Please note that to qualify to test drive any Nissan model additional terms and conditions will apply. These are available upon request from your preferred Nissan dealership.

7.4 Our dealerships reserve the right to refuse a test drive to any applicant without reasons or notice being required and we and our dealers will not be liable for any resulting loss or damage to the fullest extent permissible by law.

INTELLECTUAL PROPERTY

8.1 Our Website and all information, images, photographs and other content displayed on the Website (“Material(s)”) are protected by certain rights. These rights include all patents, rights to inventions, copyright and related rights, moral rights, trademarks and service marks, business names and domain names, goodwill and the right to sue for passing off or unfair competition, rights in designs and all other intellectual property rights, in each case whether registered or unregistered (“Rights”). These Rights either belong directly to Nissan or are licensed to us from their respective owners or licensors.

8.2 You may not copy anything on the site without Nissan’s permission. You are granted the right only to view the site and print material from it. You can only do this for your personal, non-commercial use and / or for you to make informed decisions about Nissan’s products. You must not:

(a) copy, publish or modify anything on the site or re-sell any of the information that you have viewed or printed from it;

(b) remove any copyright or other proprietary notices contained in the Materials;

(c) use any Materials from our Website in any manner that may infringe any of our Rights or the Rights of a third party; or

(d) reproduce, modify, display, perform, publish, distribute, disseminate, broadcast, frame, communicate to the public or circulate to any third party or exploit our Website and/or the Materials in any way, including for any commercial purpose, without our prior written consent.

8.3 Any use of the Website or the Materials in a manner not expressly permitted by these terms may constitute an infringement of our Rights or the Rights of our Licensors. We and our Licensors reserve the right to exercise all rights and remedies available in respect of any infringement of Rights in the Website or the Materials accessible on it.

TRADEMARKS

9.1 We reserve all Rights in and to the nissan.co.uk domain name and all related domains and sub-domains, the name “Nissan”, our logo and our service marks, brand names, trading names and/or trademarks appearing on the Website. Other trademarks, products and company names mentioned on the Website may be the trademarks of their respective owners or licensors and the Rights in such marks are reserved to their respective owners or licensors.

9.2 Nothing in these terms should be construed as granting any licence or right to use any such trademark or domain name.

YOUR PRIVACY

10.1 The privacy of your personal data is important to us. Please see our Privacy Policy, which forms part of these terms, for details of how we will process your personal data.

OUR USE OF COOKIES

11.1 This Website uses cookies. Please see our Cookie Policy, which forms part of these terms, for further details.

THIRD PARTY CONTENT

12.1 Our Website and/or the Materials may contain links to sites of affiliated and non-affiliated companies.

12.2 Nissan does not edit or control such sites. Links to such sites shall, in no event, constitute an endorsement by or an association between Nissan and such sites and Nissan shall not be responsible for any content, products, services, advertising, accuracy, opinions or other matter presented on such sites. Access to, and use of, any affiliated or non-affiliated sites is subject to their own Terms of Use and privacy policies, and if you decide to visit any third party site you do so at your own risk.

ACCESS FROM OUTSIDE THE UK

13.1 The vehicle and product specifications on this Website are, unless stated otherwise, for the UK market only. These specifications (including optional and standard equipment) may vary in other markets. However some vehicle images may be of models supplied in other markets, for example showing left or right-hand drive, and therefore not reflecting specifications in the UK.

13.2 The information and other materials contained in this Website may not satisfy the laws in countries outside the UK. Any telephone numbers and charges shown only apply to calls made from within the UK.

LINKING TO OUR WEBSITE

14.1 You may link to any page of our Website, for non-commercial purposes provided that you do so in a way that is fair and legal and which does not damage our reputation or take advantage of it.

14.2 You must not link to our Website in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

14.3 You must not remove, obscure or modify in anyway any advertisements, copyright notice, or other information on our Website. Our Website must not be framed on any other site.

14.4 If you would like to link to our Website for commercial purposes or any purpose not included above, please contact us using the details below.

14.5 We reserve the right to withdraw linking permission at any time and without notice.

ENQUIRIES AND COMPLAINTS

15.1 If you have an enquiry or complaint about this Website, you should contact our customer services department at Customer Services and we will try to answer your enquiry or resolve any complaint as soon as possible.

GENERAL

16.1 You may not assign, sub-license or otherwise transfer any of your rights under these terms.

16.2 If any provision of these terms is found to be invalid for any reason, the invalidity of that provision will not affect the remaining provisions of these terms, which shall remain in full force and effect.

16.3 Failure by either of us to exercise any right or remedy under these terms does not constitute a waiver of that right or remedy.

GOVERNING LAW

17.1 You agree that English law governs your use of the Website and your relationship with Nissan, and you agree that the courts of England will have exclusive jurisdiction over any claim arising from or related to this Website.

TECHNOLOGY

18.1 NissanConnect (NC2 Kai)

Driving is a serious business. Only use NissanConnect services when safe to do so. Some applications may have late introduction. NissanConnect service subscription required but is available on a complimentary basis for 2 years from purchase. Service and applications only available in select European countries and on select Nissan models. Service and applications may be provided by third parties outside Nissan’s control, and are subject to change without notice or liability to Nissan or its agents (including, without limitation, services cancelled/suspended by third parties). Certain remote functions require compatible phone or device, not included with vehicle. Cellular networks are provided by cellular companies, and are not within Nissan’s control. Cellular networks not available in all areas. Roaming charges and/or data usage charges may apply. Nissan is not responsible for any equipment replacement or upgrades or associated costs that may be required for continued operation due to service changes.

Around View Monitor

The Around View Monitor is a convenience feature. It is not a substitute for proper vehicle manoeuvres. See Owner’s Manual for details.

Intelligent Park assist

Speed, road and vehicle conditions apply. See Owner’s Manual for details.

Lane Departure Warning

Lane Departure Warning system effectiveness is subject to the road and vehicle conditions. Speed limitations apply. See Owner’s Manual for details.

Moving Object Detection

Moving Object Detection cannot completely eliminate blind spots and may not detect every object. Not a substitute for proper backing procedures. Speed limitations apply. See Owner’s Manual for details.

Forward Emergency Braking

Forward Emergency Braking is intended to warn/assist the driver before a collision occurs; it cannot stop a collision in all cases. Speed, driving and vehicle conditions apply. See Owner’s Manual for details.

Blind Spot Warning

The Blind Spot Warning System is intended to warn the driver, it cannot stop contact with other vehicles or substitute proper lane change procedures. The system may not detect every object. Driving and vehicle conditions apply. See Owner’s Manual for details.

Active Engine Brake

The Active Engine Brake may not be effective depending on the driving condition. Always drive carefully and attentively.

Active Trace Control

The Active Trace Control may not be effective depending on the driving condition. Always drive carefully and attentively.

Active Ride Control

The Active Ride Control may not be effective depending on the driving condition. Always drive carefully and attentively.

Hill Start Assist

Never rely solely on the Hill Start Assist system to prevent the vehicle from moving backward on a hill. Always drive carefully and attentively. See Owner’s Manual for details.

Driver Attention Alert

Always drive carefully and attentively.

High Beam Assist

The High Beam Assist system operates at vehicle speeds above 20km/h if headlight switch is in ‘auto’ position. See Owner’s Manual for details.

Advanced Drive-Assist Display

Information displayed is dependent on the vehicle’s equipment. The Advanced Drive-Assist Display must not be operated if it can distract the driver during the vehicle operation.

Traffic Sign Recognition

System operates in combination with Navigation system. Driving and vehicle conditions apply. See Owner’s Manual for details.

Vehicle Dynamic Control (ESP)

System should remain ‘on’ when driving except when freeing the vehicle from mud or snow. It cannot prevent accidents due to abrupt steering, carelessness, or dangerous driving techniques. See Owner’s Manual for details.

Tyre Pressure Monitoring System

Tyre Pressure Monitoring System is not a substitute for regular tyre pressure checks. See Owner’s Manual for details.

YOU+NISSAN CUSTOMER PROMISE

19.1 Nissan Motor (GB) Limited (Nissan) will use all reasonable efforts to fulfil these commitments but Nissan reserves the right to amend, modify or withdraw any or all of its commitments at its discretion.

FREE COURTESY CAR

Terms and conditions: Whilst your vehicle is having a service or mechanical repair carried out by a Nissan Dealership or participating Nissan Authorised Repairers, Nissan will endeavour to keep you mobile including, if appropriate and subject to availability, provide a courtesy vehicle via its Nissan Dealerships or participating Nissan Authorised Repairers. Nissan’s Mobility Commitment does not apply to vehicles having collision damage or bodywork repairs carried out (for example, following an accident). Courtesy car must be collected by customer from the Dealership or at the participating Nissan Authorised Repairer at which the service or mechanical repairs are being carried out. Whilst every effort will be made to meet your needs, Nissan cannot guarantee that the availability of courtesy cars or that any courtesy car will be a like-for-like model of your vehicle and we reserve the right to offer alternative methods of keeping you mobile if appropriate.

The provision of a courtesy car is subject to a maximum mileage limit of 100 miles per day. Any excess mileage over 100 miles will be charged at 10p per mile. The vehicle must not be taken from the UK. Unless agreed otherwise in advance, you will be responsible for all fuel costs and all other costs such as the Congestion Charge, parking fines, tolls etc.

Courtesy cars will only be provided if you:
• Are aged between 18 and 80 (or between 25 and 80 in respect of the provision of a courtesy “sports” car);
• Are a permanent UK resident;
• Have held a valid full UK driving licence for a minimum of twelve months;
• Have no more than 7 penalty points in the last three years and have no prosecutions or police enquiries pending;
• Have no more than 2 fault claims in the last three years; and
• Have not been convicted of driving without due care and attention, drink driving, and have not been disqualified from driving in the last five years.

You may be required to provide a DVLA Code.

Courtesy cars will be provided with insurance cover subject to an excess of £250 (£500 for young drivers and GT-R). Options are available to increase the insurance cover available including collision damage waiver for the cost of £5 to reduce applicable excess to zero. Please discuss this direct with our Nissan Dealership or Nissan Authorised Repairer upon collection of the Courtesy car.

SERVICE PRICE MATCH

Terms and conditions: Fixed Price Servicing is available to the UK Nissan retail customers only, business customers excluded. Excludes GT-R, 370Z, 350Z, LCVs, Pathfinder, Patrol, Navara and eNV200. Mileage and other restrictions apply to Mobility. Servicing must be by a Nissan Dealer or Nissan Authorised Repairer at the intervals specified by Nissan. Includes labour and certain parts, as indicated on the Nissan service checkilist, only, other parts may be required at certain mileage and age intervals. Software updates are available free of charge. Not all cars will require re-programming at time of their service. Participating Dealers and Nissan Authorised Repairers only, eligibility criteria apply.

If you can provide a genuine written quote cheaper than Nissan Dealership’s or Nissan Authorised Repairer quote for servicing and mechanical repair work to your vehicle, subject always to such competing quote being

(i) inclusive only of Nissan genuine parts and accessories;
(ii) from a recognised vehicle repair outlet within 10 miles of your local Nissan Dealership or Nissan Authorised Repairer, we will carry out the servicing and mechanical repair work for the cost of the lower quote; and
(iii) the quote is not older than 6 months.

All competing quotes will need to be genuine, provided in good faith by a qualified person on behalf of a recognised vehicle repair outlet (on its headed paper). Nissan reserves the right at its discretion to accept or reject any competing quote if in the Dealers or Nissan Authorised Repairer’s opinion such quote has been provided in bad faith, or has not been provided from a recognised vehicle repair outlet.

CONTINUOUS ROADSIDE ASSISTANCE

Terms and conditions: All new Nissan vehicles registered from 1st October 2010 will be provided with three year Nissan Roadside Assistance cover from date of first registration. At the end of the initial three years, twelve or twenty four months Nissan Roadside Assistance cover as appropriate will be provided following each service in accordance with your vehicle’s Warranty Booklet and/or Owner’s Manual by a Nissan Dealership or Nissan Authorised Repairer.

For all Nissan vehicles registered prior to 1st October 2010, twelve or twenty four months Nissan Roadside Assistance cover (depending on the model) will be provided following each service of your vehicle (such service being in accordance with your vehicle’s Warranty Booklet and/or Owner’s Manual) by a Nissan Dealership or Nissan Authorised Repairer.

All new Nissan vehicles registered from 1st September 2015 will be provided with Nissan Roadside Assistance cover from date of first registration for durations of 3 years for cars and 5 years for LCVs. At the end of the initial cover period, twelve or twenty four months Nissan Roadside Assistance cover as appropriate will be provided following each service in accordance with your vehicle’s Warranty Booklet and/or Owner’s Manual by a Nissan Dealership or Nissan Authorised Repairer.

For full details of cover please refer to www.nissan.co.uk

Any cover granted as a result of an routine service will be evidenced by a confirmation document provided by the Nissan Dealership or Nissan Authorised Repairer.

Whilst Nissan will be responsible for registering Roadside Assistance cover with the service provider (currently RAC for petrol and diesel vehicles and AXA for electric vehicles) it reserves the right to change at its discretion the service provider and scope of cover.

Full terms of the Roadside Assistance can be found here: http://www.nissan-aftersales.co.uk/assistance/roadside-assistance

HERE FOR YOU

Terms and conditions. In the unlikely event that you experience a problem with your Nissan vehicle or the service you have received from one of our Nissan Dealerships or Nissan Authorised Repairer will provide a proposed action plan to resolve your question, concern or query within a maximum of 2 working days.

The action plan will hopefully be the steps to resolve your problem but in a small number of cases it will form the first stage of a process that needs to be completed. For example, stage 1 could be to arrange for your vehicle’s concern to be investigated whilst ensuring your continuing mobility. In the event that an investigation is required, once the results of the investigation are known a full plan of action can be made to resolve the issue.

Our commitment is not a guarantee that the issue will be resolved within 2 working days but it is a commitment to ensure that your question, concern or query is being addressed in a timely fashion. For the avoidance of doubt, our commitment is not an agreement to provide financial support.

TEST DRIVE

Terms and conditions: Nissan will endeavour to make available for a test drive the model, engine and transmission which are booked via www.nissan.co.uk or by telephoning Nissan Customer Services. However, due to the wide variety of trim levels, bodystyles and other options available, Nissan reserves the right to supply demonstrator vehicles which do not match the precise bodystyle or trim-level of interest.

Test drive promise only applies to newly released models (i.e. models launched and released in the UK less than 90 days before the date of the test drive), and test drives are available from participating dealers.

Test Drives will only be available if you:
• Are aged between 18 and 80 (or between 25 and 80 in respect of the provision of a test drive “sports” car);
• Are a permanent UK resident;
• Have held a valid full UK driving licence for a minimum of twelve months;
• Have no more than 7 penalty points in the last three years and have no prosecutions or police enquiries pending;
• Have no more than 2 fault claims in the last three years; and
• Have not been convicted of driving without due care and attention, drink driving, and have not been disqualified from driving in the last five years.

You may be required to provide a DVLA Code. Additional terms and conditions may be applied by specific Dealerships. Please refer to your Dealership for details.

CONTACT US

If you have any queries, call us on 0330 123 1231.

If you need to call us from abroad, or prefer not to use our published number, call 0044 191 335 2879.

Speak to us between 8 am – 8 pm, Monday to Friday, and 8am – 2pm on Saturdays (excluding bank holidays).Outside of these times please leave a message and we’ll call you back the next working day. Roadside assistance is available 24 hours, 7 days a week.

GENERAL

Any purchase or other transaction in relation to any products or services provided by Nissan will be subject to contractual terms. These terms and conditions are not intended to be an offer for sale or supply of any goods or services which is capable of acceptance. Nor shall these terms and conditions form a condition, warranty or other term of any agreement which you may enter into with Nissan for the supply or sale of goods or services.

You are solely responsible for deciding whether any of our products or services are suitable for your purposes. Nissan does not by these terms and conditions give or enter into any conditions, warranties or other terms or representations as to the fitness for purpose, satisfactory quality or compliance with description of any Nissan vehicles or other Nissan products.

The laws of England and Wales applies.
All data used to populate the site Nissan.co.uk/care sourced June 2013.